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FAQ

  • Q: Device unable to start/no power supply?

    A: Check the plug connection and replace the socket for testing. Replace the fuse or power cord with the same specifications. Contact professional personnel to repair the circuit.

  • Q: The temperature cannot rise or rises slowly

    A: Reset the temperature and confirm the activation of the heating function. After power off, check the continuity of the heating element (test with a multimeter) and replace the damaged element.

  • Q: The temperature cannot decrease or decreases slowly

    A: Check if the temperature control and cooling connection wires are properly connected. Install liquid nitrogen. Use an air pump to blow the liquid nitrogen capillary tube, or use a temperature control software to set a negative temperature, and then use a liquid nitrogen silicone tube outlet to blow the capillary tube. Check if the ventilation of liquid nitrogen related pipelines is smooth.

  • Q: Large or unstable temperature fluctuations

    A: Re calibrate the PID parameters of the thermostat. Maintain stable ambient temperature. Check the shielding and connection of the sensor circuit to eliminate interference sources.

  • Q: Uneven temperature distribution on the surface of the hot table

    A: Replace damaged heating elements or reposition them. Clean the countertop (polish the oxide layer with fine sandpaper) to ensure flatness.

  • Q: The thermostat displays BAD

    A: Sensor troubleshooting: Use a multimeter and set it to the resistance measurement mode. Short circuit the two probes of the four core temperature control interface in sequence, and check if there is a resistance value of about 100 Ω (the sensor resistance value is about 100 Ω). If it is detected, it is normal. Temperature control wire inspection: Connect the temperature control wire to the hot and cold table, and conduct the same inspection on the resistance value of the temperature control wire.

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